Palate Intelligence combines a unified review inbox with AI dish-level analytics built on CulinaryNER. Know which dishes are driving your ratings, down to taste, portion, and value.
Built on CulinaryNER (BERT, F1: 0.758) and Aspect-Based Sentiment Analysis trained on 8,000+ annotated UK restaurant reviews. This is not generic AI. It was built for hospitality, from the ground up.
All your major review platforms in one place. Smart reply templates to help you reply faster, in your own voice. Cut response time from hours to minutes.
Understand sentiment at the dish level, broken down by what actually matters to your guests. Longitudinal trends reveal patterns that weekly snapshots miss. Alerts surface before a problem becomes a pattern.
Turn guest experiences into actionable intelligence. A structured approach to gathering richer feedback that benefits your venue, your visibility, and your guests.
Every fortnight, a digest surfaces dish-level signals from the past two weeks — enough review volume to surface real patterns, not noise from a slow Tuesday.
When a dish or service element spikes negatively, you know immediately. Act on this week's signal before it becomes next week's problem.
Manage multiple venues from a single dashboard. Compare performance across sites and spot inconsistencies at group level.
CulinaryNER was independently tested against internal operational data from a major UK pub group -- not just held-out training examples. The model identified a quality decline in a specific dish that matched what the group's own internal reporting showed, spotted through review analysis alone.
The model identified a pattern in our guest feedback that aligned with what we were seeing internally through traditional reporting channels. At this price point, the signal quality is genuinely competitive with tools we'd expect to pay significantly more for.
Independent-venue pricing with no per-location uplift. One plan, one price, cancel any time.
Built on a privacy-first architecture. Review data is processed as anonymised text only -- content, rating, timestamp, and source. No diner profiles. No cross-session tracking. GDPR-compliant by design, not as an afterthought.
CulinaryNER was trained on 8,000+ manually annotated UK restaurant reviews across seven entity types. No competitor can replicate this domain-specific corpus without years of annotation work. Every review Palate Intelligence processes deepens the model further. Palate Social has access to this intelligence that no other agency can replicate without building the same model from scratch.
Built for independent London restaurants. Connect your Google Business Profile, see all your reviews in one place, and find out which dishes are driving your ratings. Join the waitlist for early access.
Social media with an intelligence edge.
Palate Social is a hospitality-specialist social media service that combines traditional expertise with the dish intelligence CulinaryNER surfaces. No other agency knows what your customers are already saying about your food before they plan a single post.
The only social media service that lets the data lead the content brief.
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3 to 4 feed posts per week
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Stories
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1 Reel per month
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Monthly content brief informed by CulinaryNER
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Seasonal and hospitality calendar planning
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Everything in Core
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5 posts per week
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3 to 4 short-form videos per month
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Community management
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Dish-level trend integration
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Everything in Growth
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Daily content
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Full community management
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Creative direction
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Priority access to new features
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